getting sold 3 -5 duplicate or similar products, products with slight variations in the services provided and or names and many of them overlapping, and many of them duplicating free products that came with my pc. Apparently, over the years when intentionally renewing my Avast product, I was I. Further investigation revealed so much deceptive business practices that I feel it is intentional. When I investigated I was told that I had canceled a different Avast product. I proceeded to cancel my Avast product prior to that date, was shocked to find I had still been charged. Initially, I received a courtesy notice that a product would be renewed on the such and such date. The bottom line is that this is a company that has virtually no customer service and appears to be a dishonest racket. So for $42.79 I didn't even get their premium software but some useless side-app. In addition to that, it turned out that I do not have the premium version of their software but have some additional software that's supposed to just clean-up unnecessary files on my computer. My computer is only four-months old!!! There's not a thing wrong with it. He was going to refer me to a technician in my area to have my computer serviced. Instead he started rooting around in my browser history and telling me that I'd visited all these unsecured websites that had messed up my computer. I went ahead and allowed the guy to access my computer in order to activate the premium version of their software.īut that's not what the guy did. Whenever I call they want to have remote access to my computer. Again I got an Indian man at a call center. If I didn't get a refund then I should still have the premium version of the software, right? After four-months without a refund I called Avast back to verify that I should be entitled to the premium version of the software since I never got a refund. In addition to that the software kept prompting me to sign-up for the premium version. Still waitingĪfter 20-minutes on the phone I was told that my premium account had been canceled and the $42.79 charge would be refunded to my bank account. This problem began after my first use of the Avast boot scan. I'm still waiting, as my videos won't start, and when they finally do start they immediately start freezing. I made it very clear that e-mail is the only way I can be contacted. It's 15 June 2018 and I still haven't received an e-mail. Update on : I used the contact information Avast gave me in response to my complaint on this site to let them know my issues on 11 June 2018. I have the setting on for this, but it still keeps shutting off. Also, I'm continually having to cut the VPN on, and I want it on AT ALL TIMES. So, in a nutshell, my computer is locking and freezing in all websites and videos due to running their boot scan for the first time, I can't contact customer service because these unprofessionals don't have an international phone number on their website? And lastly, NO CHAT ROOM FOR TECH?!!! What the devil? For minimal customer service, I'll need someone from Avast (preferable a tech) to contact me with their E-MAIL ADDRESS so that I can contact them and perhaps get the problem resolved completely.
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